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FAQ
Frequently Asked Questions
Honest answers to common questions. Do not see yours? Contact us, we will add it.
Getting Started
How does engagement begin?
We start with a free IT audit to learn about your business, your IT setup, and your challenges.
What does the free audit include?
A high-level review of your Microsoft 365 security posture, network setup, backup status, and obvious risks, with a written summary.
How long until we see results?
Most clients see quick wins in the first 2 weeks. Larger improvements typically take 4-12 weeks depending on scope.
Pricing & Contracts
Why a monthly retainer instead of hourly billing?
With a fixed monthly fee, our incentive is to keep your IT running smoothly, and yours is to call us early.
What is the minimum contract length?
12 months, then rolling monthly with 60 days notice.
What happens if we want to leave?
We help with a smooth transition: handover documentation, access transfer, and a knowledge dump for your new provider.
Support & Service Levels
What are your response times?
Same business-day response on every new enquiry. Starter adds a 4-hour SLA, Professional a 2-hour SLA.
How do we contact you?
Email or our contact form. Existing clients have a dedicated support address.
Technical
Are you a Microsoft Partner?
Not yet formally accredited, that is an active goal as the certification path completes.
Do you only work with Microsoft 365 environments?
Yes, Netoja is deliberately Microsoft-native rather than a generalist across every platform.