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IT Support & Infrastructure
SME IT Support & Management
Your dedicated IT team, without the full-time cost. Proactive, predictable, and personal.
Most SMEs Are Stuck Between Bad Options
If you run a small or medium business in Ireland, your IT situation is probably one of these:
- A single overworked internal IT person who is drowning
- Reactive break-fix engineers who charge by the hour
- A large MSP that treats you like a number
- A mix of part-time help and unanswered tickets
None of these give you proactive, strategic IT management or predictable costs.
Our solution
Netoja Acts as Your IT Department
We become your outsourced IT team, managing your infrastructure proactively, supporting your staff day-to-day, and giving you strategic IT guidance for one predictable monthly cost.
Included
What’s Included
Day-to-Day Support
- Helpdesk support for all staff (email, phone, remote)
- Workstation setup, configuration, and management
- Software installation and updates
- Mobile device support and configuration
Proactive Management
- System monitoring and alerting
- OS and software patch management
- Backup verification and reporting
- Baseline antivirus
Domain & DNS
- Domain registration and renewal management
- DNS record configuration (SPF, DKIM, DMARC, MX)
- SSL/TLS certificate procurement and renewal
- Monitoring for domain expiry and DNS changes
People & Process
- New user onboarding and device setup
- Leaver offboarding and access revocation
- IT asset inventory management
- Hardware procurement and vendor management
Fit
Who It’s For
This service is a good fit for:
- SMEs with 10-200 staff and no dedicated IT team
- Businesses replacing an unreliable break-fix provider
- Companies wanting predictable, monthly IT costs
- Growing businesses needing scalable IT support
Often the starting point before adding network and cybersecurity support or Microsoft 365 and Intune management as you grow.
Process
How It Works
01. Discovery & audit
Full audit of your existing IT: devices, software, accounts, domains, infrastructure.
02. Onboarding
We deploy monitoring tools, take over support, introduce ourselves to your team.
03. Stabilisation
We fix the most pressing issues and resolve problems your old provider left behind.
04. Ongoing management
Daily support and monthly reporting. We become part of your team.
Pricing
Pricing & Timeline
From €900/month, included from the Starter plan upward. Onboarding typically 2-4 weeks. Fixed monthly fee, no hourly billing.
FAQ
Common Questions
What are your response times?
Same-day response on all plans. Starter adds 4-hour SLA, Professional 2-hour.
How do we contact you?
Email, phone, or our ticket portal.
Do you do on-site visits?
Available as an add-on where needed, most issues resolved remotely.
Ready for IT That Just Works?
Get a free IT audit of your current setup. No obligation.